Frequently asked questions

Simply go to our website and click on join us, check the different Membership tiers we offer, choose the most suitable one and sign up to enjoy our amazing Travel and Activities benefits! It is THAT simple and fast, it only takes a couple of minutes!

Truvvi Lifestyle has 3 different Membership tiers: Gold, Platinum and Platinum+. Our Membership tiers are designed to help you save money and time while planning your next trip. If you want to explore restaurants and experiences in the UK, you can always add the UK Bonus Pack option.
Go to to learn more about our different Membership tiers and their benefits.

No, Truvvi Lifestyle is a Members only service designed exclusively for individual customers.

Of course you can! If you travel to or happen to be in the UK, you can take full advantage of the UK Bonus Pack.

If you have not received your welcome email after 24 hours, please contact our customer service department by clicking on the chat icon visible on the bottom right of your screen when you are on If you can log into our exclusive Booking Platform that means you have successfully sign up.

Please allow one hour after your successful signup to access the Travel Platform and enjoy the exclusive prices and your Hotel Credits.

The difference between our Membership tiers lies in the extent of benefits they offer. You can check and compare all these benefits on our website

Truvvi Lifestyle offers a wide variety of popular and exclusive activities.
All you need to do is sign up and visit our Booking Platform, where you will find a lot of experiences to choose from, such as excursions, shows, tours, visits, admissions, transfers etc.

Timeshare rentals are condo-style units at resorts that Timeshare owners rent to other individuals, rather than use for themselves. Timeshare rentals are the only way to get access to resort accommodations and amenities at our amazing Truvvi Lifestyle prices.
All Members have access to holiday homes in a range of categories including cottages, villas, ski chalets and holiday apartments.
With a private holiday rental, you can easily accommodate the whole family, enjoy a romantic retreat tucked away from the world, walk out onto the beach for a long day in the sun and so much more. Please note that the private holiday rentals are available for periods of 7 nights, depending on the location and availability. Separate bookings are possible if you want to stay longer!

We promise you that our rates are lower or at parity with publicly available rates.
If you are able to find a lower price from another website with the same hotel, cruise or flight for the same itinerary and under the same conditions, we will match it or improve it. And if we can't, we'll refund you 110% of the difference. No credits, no vouchers, we pay you back!

All ticket holders that have booked through Truvvi Lifestyle will benefit from this complimentary flight insurance!
If you have booked your flight ticket on our exclusive Booking Platform, you will benefit from a $200K flight insurance for death and disMemberment.
As the ticket holder, you are covered in case of accidental loss of life, limbs, or sight during the flight for which your ticket was issued.
More details are available under the benefits section of our Travel Platform

Private medi-jet service is a world-class medical transport and comprehensive medical solution.
Medi-Jet service assures you receive seamless access to the highest level of care upon qualifying medical emergency.
More details are available under the benefits section of our Travel Platform

Members-Only Tailored offers are special offers sent to you based on your profile and Travel preferences..

Hotel Credits are allocated to each Member - based on the Membership tier you are on - that allows the final payment towards the discounted hotel bookings to be further reduced.

You just need to log into your account and once in our exclusive Booking Platform your dashboard will show you your balance.

Yes, the amount of credits you can use depends on the hotel reservation based on Supply & Demand.
Also, some hotels require you to collect payment directly during the check-in, which means you cannot use credits for hotels that require this.
Each hotel lists the number of credits you can use, so you see this information before you book your hotel. No surprises!

Hotel credits are valid for 24 months from the date they are issued.

No, you can only use Hotel Credits to help reduce even more the already discounted price of your Hotel Bookings with Truvvi Lifestyle.

As a Truvvi Lifestyle Member, you have full access to a doctor via telemedicine (Unlimited for Platinum & Platinum+, 1 week per year for Gold).
You have the security of 24/7 access to a real, fully certified and licensed US doctor available at any time while you are travelling.
More details are available under the benefits section of our Travel Platform.

As a Platinum or Platinum+ Member, you have an assigned Personal Travel Agent at your disposal.
Your Personal Travel Agent will help you find the best airline itinerary, manage specific meals requirements, find the ideal hotel that fits your budget, arrange for car hire or even activities!
You will receive an email from your Personal Travel Agent with their contact information a few days after you sign up as a Platinum or Platinum+ Member.

Truvvi Lifestyle Membership gives you access to over 1300 lounges in more than 600 cities across 148 countries, regardless of the airline or class of travel.
During their visit, Truvvi Members will be offered free beverages, Wi-Fi and many other exclusive amenities. No more waiting in a crowded, noisy gate with uncomfortable plastic chairs and no power outlets!

Yes, of course!
Guests are subject to an admission fee of €28 at the time of use.
Most lounges will allow any number of guests, but some lounges may apply guest limits.

Yes, you can still access the VIP Airport Lounge after your 4th visit.
However, as you have already used the 4 visits included in the Platinum Membership, you could either upgrade to Platinum+ to have unlimited visits or access the lounge at the prevailing guest rate of €28.

Many lounges will allow children entry at the prevailing guest rate. However, please visit the lounge finder for more information regarding the policy within a particular lounge. You can do this once you have activated your VIP Airport Lounge benefit in the relevant section of our Travel Platform.

As a Platinum or Platinum+ Member, you will have a 24/7 Concierge desk for non-Travel related matters such as restaurant reservations, tickets to concerts, shows, and other experiences.
As a Truvvi Lifestyle Member, you will not be charged for the time the concierge spends on research.

As a Platinum or Platinum+ Member, you have access to Expedited Services for passports and visas.
You will enjoy special Members-only pricing on international Travel documentation services provided by the global leader in professional Travel Documentation services.
This benefit covers a wide range of services: Passport applications, Visa, Latest and accurate information including recommendations for your destination, and Local service, such as travel documentation managed by a team of experts in local language and with local expertise.
More details are available under the benefits section of our Travel Platform

As a Platinum+ Member, you have access to a free initial 1 hour consultation and discounted subsequent service 20-30% when travelling abroad.

Yes, you can book flights, hotels and experiences for immediate family under your same household.

No, the benefits are personal and only available to the Truvvi Lifestyle Member.
However, please note that your family Members automatically benefit from the savings and that all flight tickets booked through our Platform include our complimentary Flight Insurance.

Virgin Experience Days is the market leader in gift experiences in the UK. Virgin Experience Days offers consumers unique, personal and exciting gift options. With a wide range of experiences from classics like track days, flying lessons and spas, to new trends such as learning new arts and crafts skills, Virgin Experience Days retails all the latest and greatest experiences in one place.
With Truvvi Lifestyle you have access to unique experiences and activities with 15% discount on all Virgin Experience Days.

You can get 2 for 1 meals or 50% off food at thousands of restaurants in the UK. With discounts from popular brands and local hidden gems, you'll be spoilt for choice.

To change your payment method just log in to My Account via

To update your personal information, log in to My Account. Here you can update all your personal information like address, contact email, password.

Our Truvvi Lifestyle Member support is here to help you! Just go to and chat with us for any Membership related question!

Yes, of course! Just chat with us on and we will take care of it.Click here

Log in to our Travel Platform and here you can chat with us for all your bookings and benefits questions.

The Truvvi Lifestyle Membership Support available on is opened from Monday to Friday from 08:30 to 19:00 (CET) and on Saturday from 09:30 to 17:30 (CET)
The Truvvi Lifestyle Travel Support available on is opened 24/7!

If you have forgotten your password, just click on RESET YOUR PASSWORD option under Log in button and follow the instructions shown on the screen.

Your email address is your username and cannot be changed. If you no longer have access to this email, it's important that you contact us via chat to provide us with a correct email address and we will take care of it for you.
If you want to change your contact email address, you can do it by login into your selfacre section.

We accept all Credit and Debit cards as payment method.

No, the payment method you used to signup as a Member is not saved for your bookings and reservations made on the Booking Platform.

If you live in the UK your Membership fees will be charged in GBP, all other countries will be charged in EUR.

If your payment was declined, you need to update your billing information to reactivate your account.
Simply log in to My Account via and update your payment information.

You have up to 14 days (cooling off period) from the moment you sign up to cancel your Membership. Contact our Truvvi Lifestyle Membership Support via chat if you are still in your cooling off period.
Please note that by cancelling your Membership you will lose all your benefits and Hotel Credits.

Upcoming bookings will be preserved and the service rendered upon them if needed. Any benefits that entail Membership will be terminated (for example, the VIP Airport Lounge access).
If you are willing to cancel and lose all your benefits, we strongly recommend you to only cancel your Membership after your last booking takes place.

It is simple, just sign up again using the same email address you have entered the first time and pay, and your account will become active. As an alternative, you can also chat with Truvvi Lifestyle Membership Support, and we can send you a payment link.